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FAQ's

FAQS

Our unique business model and established relationships have given us access to products from all over the world at phenomenal quality. And we pass these amazing products to you - our valued customer. 

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
Shipping is always calculated on checkout and based on weight and size of the parcel. We offer different carriers, as well as standard or express shipping to suit every budget.
    • How long does it take for an order to arrive?

    This depends on the country you ordered from.  When you complete your purchase, you will receive info containing the shipping time frames to your property based off your country of origin.

    Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

      Country

      Shipping Timeframes

      United Kingdom

      5-14 Business Days

      Australia 

      New Zealand

      1-5 Business Days

      3-8 Business Days

      Canada

      5-10 Business Days

      Europe

      5-12 Business Days

      Rest of the World

      15-14 Business Days

      • Can I have a tracking number? We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
      • Where are your warehouse located? 
      We currently have warehouses located in Australia, Canada and the United States.
        • Can I pay in my local currency?
        The currency will be set to AUD by default but you will be able to see your currency during the checkout process. 
        • Why have I not received any order confirmation details? 
        Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
            • What is your refund policy?
            Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

              How do I contact you?

              If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at orders@lashtribe.com.au and we will reply to your inquiry.

               

              ONLINE COURSE PURCHASES: 

              If you have bought any of our online training, you will receive a separate email with your login details within 24-48 hours.

              ★ Judge.me Reviews

              Let customers speak for us

              308 reviews
              92%
              (282)
              5%
              (16)
              2%
              (5)
              1%
              (2)
              1%
              (3)
              Angled isolation tweezer

              Shipping was fast! Tweezers feels light on the hand and has helped me with my isolation game.

              Love them

              I have used Lash Tribe silk lashes for 3 years now but the new premium lashes I find even easier to work with. Nice and black and soft as well. Worth the money for sure. I use finger rolling technique with the 0.03.

              Amazing!

              I absolutely love Fan me! It is amazing how it affected my lashing - it sped up my lashing process so much. Will definitely keep using it, must have product!!!

              K
              Fan me - Fanning Liquid
              Kiss My Nails
              Fan Me is a GAME CHANGER

              After watching the video several times, I decided to order Fan Me as battling with an air conditioner during summer, no matter how many plants and humidifiers I have around my work is subsequently slowed down waiting for my fan to dry enough so it doesn’t close up as I apply It to the lash. Was so excited when I applied fan me on several different lash sets today to find it works incredibly well, cut down my set time and took the frustration out of fans closing up! It’s an amazing product and incredibly good value when one uses so little of it. It will go a long way! Amazing and I will never be without this!

              Super good

              It works really Great in high or low humidity (i found for myself from 40-70 ). Best retention and the drying time is perfectly matched with my speed, non-sticky at all.