FAQ's

FAQS

Our unique business model and established relationships have given us access to products from all over the world at phenomenal quality. And we pass these amazing products to you - our valued customer. 

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
Shipping is always calculated on checkout and based on weight and size of the parcel. We offer different carriers, as well as standard or express shipping to suit every budget.
    • How long does it take for an order to arrive?

    This depends on the country you ordered from.  When you complete your purchase, you will receive info containing the shipping time frames to your property based off your country of origin.

    Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

      Country

      Shipping Timeframes

      United Kingdom

      5-14 Business Days

      Australia 

      New Zealand

      1-5 Business Days

      3-8 Business Days

      Canada

      5-10 Business Days

      Europe

      5-12 Business Days

      Rest of the World

      15-14 Business Days

      • Can I have a tracking number? We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
      • Where are your warehouse located? 
      We currently have warehouses located in Australia, Canada and the United States.
        • Can I pay in my local currency?
        The currency will be set to AUD by default but you will be able to see your currency during the checkout process. 
        • Why have I not received any order confirmation details? 
        Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
            • What is your refund policy?
            Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

              How do I contact you?

              If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at orders@lashtribe.com.au and we will reply to your inquiry.

               

              ONLINE COURSE PURCHASES: 

              If you have bought any of our online training, you will receive a separate email with your login details within 24-48 hours.

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